Refund & Return Policy

At Cabtary, we stand behind the quality of our products and are dedicated to ensuring your satisfaction with every purchase. We understand that, occasionally, an item may not meet your expectations. To make your shopping experience as confident and transparent as possible, we have created a simple and fair return and refund process. This policy applies to all items purchased directly from cabtary.com.

30-Day Risk-Free Return Period

We offer a generous 30-day return window. You have 30 days from the date your order is delivered to request a return. Unfortunately, if 30 days have passed since the delivery, we cannot offer a refund or exchange.

Eligibility Criteria for Returns

To be eligible for a return and receive a full refund, the following conditions must be met:

• Condition: The item must be unused, unworn, and unwashed.

• Packaging: The item must be returned in its original packaging, with all original tags, labels, and protective seals intact.

• Proof of Purchase: You must provide the order number or receipt sent to your email at the time of purchase.

• Non-Returnable Items: For hygiene and safety reasons, items that show visible signs of use, including animal hair, smoke odors, or customer-inflicted damage, will not be accepted.

100% Free Returns – No Hidden Costs

At Cabtary, we believe in consumer-friendly practices. If an item isn’t right for you, we ensure that you won’t lose money:

• No Return Shipping Fees: We provide a prepaid shipping label for all authorized returns within the United States.

• No Restocking Fees: We do not charge restocking or processing fees, unlike other retailers.

• Full Refund: You will receive 100% of the original purchase price back to your payment method.

How to Initiate the Return Process

We’ve streamlined the return process into three simple steps:

1. Submit a Request: Send an email to support@cabtary.com with your Order Number and the reason for your return.

2. Receive Your Return Label: Our support team will review your request and, upon approval, will email you a Prepaid Return Shipping Label and a Return Authorization Form within 24 hours.

3. Pack and Ship: Securely pack the item, attach the prepaid label to the outside of the box, and drop it off at the designated carrier location (USPS, UPS, or FedEx).

Refund Processing & Timeline

1. Inspection: Once your return is delivered to our warehouse at 4814 Olympic Dr, Ferndale, WA 98248-9544, United States our quality control team will inspect the item within 1–2 business days.

2. Approval Notification: You will receive an email notifying you that your return has been processed, and we will confirm whether the refund is approved or rejected based on the item’s condition.

3. Credit Issuance: Once approved, your refund will be processed immediately. The refund will be applied to your original payment method (Visa, MasterCard, American Express, Discover, or PayPal).

4. Bank Processing Time: Please allow up to 5 business days for the funds to appear on your bank statement. This timeframe depends on your financial institution’s processing speed.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If the item is damaged, defective, or if you received the wrong item, please contact us at support@cabtary.com within 7 days of delivery. We will send you a replacement or issue a full refund at no additional cost to you, including covering all shipping expenses.

Exchanges

The fastest way to receive the item you want is to return the current item and place a separate order. However, if you prefer a direct exchange for a different size or color of the same product, please contact us, and we will provide a Free Exchange Label, provided the item is in stock.

Customer Support & Contact Information

If you have any questions regarding our return process or the status of your refund, please feel free to contact our dedicated support team:

• Brand Name: Cabtary

• Return Address: 4814 Olympic Dr, Ferndale, WA 98248-9544, United States

• Support Email: support@cabtary.com 

• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)